GENERAL DISCLAIMER FOR WEBSITE CONTENT - NEUTRAL SPACE LTD

The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition. The information on this website is not intended to diagnose, treat, cure or prevent any disease. Never disregard medical advice or delay in seeking it because of something you have read on the N-S site. N-S may cancel, any order, whether or not it has been confirmed, without liability to you or any third party. N-S reserves the right to discontinue any program or offer.

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CANCELLATION AND MONEY BACK GUARANTEE

If an individual or group wishes to cancel or change their booking, the following charges will be incurred:-

Cancel outside 6 weeks of course commencement- Lose 50% of total course cost
Cancel outside of 3 weeks of course commencement – Lose 75% of total course cost
Cancel within 3 weeks of course commencement – Lose 100% of total course cost
Change to an alternative date outside of 6 weeks of commencement date £100 adjustment fee.
Change to an alternative date within 6 weeks of commencement date £200 adjustment fee.
No show bookings – Lose 100% of total course cost
Re arrangement due to illness/ and subsequently unattended - Lose 100%

If Customer cancels a course, or a bespoke course for any reason, 30 days prior to a scheduled course commencement date, then all development work undertaken up to that point and a cancellation charge of 50% of the course fee will become immediately due for payment.
If Customer cancels a course, or a bespoke course for any reason, less than 30 days prior to a scheduled course commencement date, then all development work undertaken up to that point and a cancellation charge of 90% of the course fee will become immediately due for payment.
If you purchase our courses online and you are a private individual then you have a cooling off period of 14 days in which to cancel your purchase. If we incur a fee during the transaction and you claim a refund within the 14 day period, then we will refund your payment less the fees incurred.
Details of Money Back Guarantee. If you are not satisfied with the product or service that we have provided you with, then please let us know within 14 days of making your investment. We will investigate your complaint in the first instance and attempt to put it right. If you are still dissatisfied then we will request a written explanation and if we agree that we have not provided the service that we have advertised and that you paid for, then we will refund your investment less any charges that we have incurred (eg Paypal/ or Administrative fees). 2023

Our Business Terms and Conditions